Subscribe: Google Podcasts | RSS

Home centers and door to door security sales

It seems that the Handyguys are in a bad mood this week due to terrible service at the local home center. The poor service, coupled with traveling security salesmen offering “free installations,” created some cranky Handyguys.

First up are the stupid self check-out registers at the home center. Both Lowes and Home Depot the major US home center chains deserve blame. This cost cutting trend supposedly frees up personnel to help you load your car. But if you need help loading product in your car, you probably can’t navigate it through self checkout (let alone getting it on one of those scanners!). It is not as though the “displaced” cashiers are out on the floor helping you with that crazy plumbing problem in your house.

Brian shares a story about visiting a home center near his office with a simple purchase and NO human cashiers in sight. The self-checkout stations were slowly processing the customers who had smaller goods to scan. The machines were scanning but with bill acceptors rejecting bills, machines balking about what is and isn’t in the bagging area, there was an increasingly long line. When Brian finally had his turn to scan his long boards, there was no one to help when the scanner began nagging about unexpected items in the bagging area. All four stations had people grumbling, the lost attendant was grumbling and trying unsuccessfully to help someone out. The whole experience was so frustrating that Brian just left and went to a different home center! As a goodbye, the attendant yelled for Brian to put the items back on the shelves!

Well, wouldn’t you know, the other home center chain that Brian went to had just installed self checkout too!!! Wake up, Home Depot and Lowes. Customer service will win you loyal customers. The Handyguys would welcome anyone from either chain who would like to come on the show and discuss improvements you are making that are beneficial to customers .

And what is Menards doing? We have never been to one.

Home Security Hassles

Both Paul and Brian were recently visited by door-to-door vendor pushing “Free” security systems. Every high pressure tactic in the book was attempted. The catch? About $45 per month. Paul did some research and the system can be bought and installed DIY for a couple hundred dollars. Monitoring can be had for under $10 a month for DIY systems. Check out Paul’s recommendations for websites where you can purchase these systems.